Terms & Conditions
Last Updated Date: August 23, 2026
Effective Date: August 23, 2026
Content
- Scope
- Definitions
- Age Requirements and Acceptance
- Updates
- Events Beyond Our Control
- Limitation of Liability
- Assignment
- Entire Agreement; No Waiver
- Indemnification
- Applicable Legislation and Dispute Resolution
- Copyright Infringement
- Business Transfers
- Contact
- Representations
- Restrictions on Use
- Restriction of Access and Termination
- Intellectual Property and Ownership
- Third-Party Links and Resources
- Reviews, Comments and Submissions
- Price and Payment
- Order Process
- Errors
- Colours
- Packaging
- Shipping and Delivery
- Ownership and Risk of Loss
- Warranty and Returns
- Right of Withdrawal
1. Scope
These Terms & Conditions ("Terms") form the agreement between you and Fayrella LTD regarding your use of our website, services, products, and related platforms.
By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms.
These Terms apply to all customers who access or use Fayrella services, including website visitors, registered users, and customers who purchase products from us.
Please read these Terms carefully before using our website or placing an order. If you do not agree with any part of these Terms, you should discontinue using our services.
2. Definitions
In these Terms, the following words have the meanings described below:
"Fayrella", "we", "us", or "our" refers to Fayrella LTD, the company operating this website and providing our products and services.
"Website" refers to the Fayrella online store and any related pages or services operated by us.
"Services" refers to our website, customer support, online shopping services, communications, and any other services provided by Fayrella.
"Products" refers to the clothing, activewear, accessories, and other items available through our website.
"Agreement" means these Terms & Conditions together with any applicable policies published on our website.
"Force Majeure" means events outside our reasonable control that prevent or delay us from fulfilling our obligations.
3. Age Requirements and Acceptance
To use Fayrella services, you must be at least 18 years old or use our services under the supervision and permission of a parent or legal guardian.
By accessing our website or purchasing products from Fayrella, you confirm that:
- You have read and accepted these Terms & Conditions.
- The information you provide is accurate and complete.
- You will use our services in accordance with applicable laws.
You should also review our Privacy Policy to understand how we collect, use, and protect your personal information.
4. Updates to These Terms
Fayrella reserves the right to update or modify these Terms & Conditions from time to time to reflect changes in our services, legal requirements, or business practices.
Any updated version will be published on this page with a revised update date.
Your continued use of our website after changes are published means that you accept the updated Terms.
5. Events Beyond Our Control
Fayrella will not be responsible for delays or failures caused by events outside our reasonable control.
Such events may include, but are not limited to:
- Natural disasters
- Extreme weather conditions
- Courier or transport delays
- Government restrictions
- Technical failures
- Other unexpected circumstances
During such events, we will make reasonable efforts to continue providing our services and fulfil our obligations as soon as possible.
6. Limitation of Liability
Fayrella aims to provide accurate information, reliable services, and quality products. However, to the maximum extent permitted by applicable law, we are not responsible for losses or damages caused by circumstances beyond our reasonable control.
Fayrella shall not be liable for indirect losses, including loss of profits, business opportunities, expected savings, or other consequential damages arising from the use of our services.
Our total liability relating to any product purchased from Fayrella will be limited to the purchase price paid for that product, except where such limitation is not permitted by law.
Nothing in these Terms limits any legal rights or protections that cannot be excluded under applicable consumer protection laws.
7. Assignment
You may not transfer or assign your rights or obligations under these Terms to another person without our prior written approval.
Fayrella may transfer or assign its rights and obligations under these Terms as part of a business transfer, merger, acquisition, or other corporate transaction.
8. Entire Agreement and No Waiver
These Terms & Conditions, together with our Privacy Policy, Delivery Policy, and Returns Policy, represent the complete agreement between you and Fayrella regarding your use of our services.
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain valid.
If Fayrella does not immediately enforce any right under these Terms, this does not mean that we waive that right.
9. Indemnification
You agree to protect and indemnify Fayrella LTD, its employees, partners, suppliers, and representatives against any claims, damages, losses, or expenses arising from:
- Your misuse of our website or services.
- Your violation of these Terms & Conditions.
- Your violation of applicable laws or third-party rights.
- Any content or information you submit through our services.
10. Applicable Legislation and Dispute Resolution
Customer Support and Complaints
If you have any questions, concerns, or complaints regarding our services, please contact Fayrella customer support first. We will review your concern and aim to provide a suitable resolution within a reasonable timeframe.
Applicable Law
These Terms & Conditions are governed by applicable laws relevant to Fayrella LTD and your consumer rights in your country of residence.
Nothing in these Terms affects any mandatory consumer protection rights available to you under applicable law.
11. Copyright Infringement
Fayrella respects intellectual property rights and expects our customers and users to do the same.
If you believe that any content displayed on our website infringes your copyright or intellectual property rights, please contact us with relevant details so we can review the matter.
12. Business Transfers
If Fayrella LTD is involved in a merger, acquisition, restructuring, or transfer of business assets, customer information and contractual relationships may be transferred as part of that transaction.
Any transfer will continue to be handled in accordance with our Privacy Policy and applicable data protection laws.
13. Contact
If you have questions about these Terms & Conditions, please contact Fayrella using the information provided in the Contact section below.
14. Representations
By using Fayrella services, you confirm that:
- The information you provide is accurate and complete.
- You are legally permitted to enter into an agreement with Fayrella.
- You will use our website and services responsibly.
- You will comply with these Terms and applicable laws.
15. Restrictions on Use
You agree not to:
- Use our website for unlawful purposes.
- Copy, reproduce, modify, or distribute our content without permission.
- Attempt to damage, disrupt, or interfere with our website or services.
- Use automated tools to collect information from our website without approval.
- Upload harmful software, viruses, or malicious content.
- Misrepresent your identity or provide false information.
16. Restriction of Access and Termination
Fayrella reserves the right to restrict or terminate access to our services where we believe there has been:
- A breach of these Terms & Conditions.
- Fraudulent or unlawful activity.
- Misuse of our website or services.
- Activity that may harm Fayrella or other customers.
Where appropriate, we may notify customers of such actions.
17. Intellectual Property and Ownership
All content available through the Fayrella website, including text, images, graphics, logos, designs, product descriptions, and other materials, belongs to Fayrella LTD or our authorised partners.
You may view and use our website for personal shopping purposes only. You may not copy, reproduce, modify, distribute, sell, or commercially exploit any part of our website without written permission from Fayrella.
The Fayrella name, logo, designs, and branding elements are protected intellectual property belonging to Fayrella LTD.
18. Third-Party Links and Resources
Our website may include links to third-party websites, services, or resources.
These external websites are operated independently from Fayrella, and we are not responsible for their content, privacy practices, availability, or security.
We recommend reviewing the terms and privacy policies of any third-party websites you visit.
19. Reviews, Comments and Submissions
When you submit reviews, comments, images, feedback, or other content to Fayrella, you agree that such content must:
- Be truthful and based on your own experience.
- Not contain unlawful, offensive, or harmful material.
- Not violate the rights of another person or organisation.
- Not contain misleading or fraudulent information.
By submitting content, you allow Fayrella to use such content for customer experience, marketing, and service improvement purposes where permitted by law.
20. Price and Payment
All prices displayed on the Fayrella website are shown with applicable taxes where required. Delivery charges, if applicable, will be shown separately during the checkout process.
The total amount payable will include the product price and any applicable delivery charges.
Fayrella accepts the payment methods available during checkout. Payment must be completed before your order can be processed, unless an alternative payment arrangement is provided.
We use trusted payment providers to process transactions securely. Fayrella does not store complete payment card details.
21. Order Process
When you place an order through the Fayrella website, you are making an offer to purchase the selected products.
After placing your order, you will receive an order confirmation email containing details of your purchase.
A contract between you and Fayrella is formed once your order has been accepted and your products have been prepared for dispatch.
Fayrella reserves the right to refuse or cancel an order where necessary, including cases involving:
- Incorrect product pricing or information.
- Payment issues.
- Suspected fraudulent activity.
- Product availability problems.
22. Errors
We make every effort to ensure that product descriptions, prices, images, and other information displayed on our website are accurate.
However, occasional errors may occur. If we identify an error affecting your order, we will contact you and provide appropriate options before processing your order.
If we are unable to fulfil an order due to an error, we reserve the right to cancel the order and provide a full refund.
23. Duties, Taxes and Additional Costs
Depending on your location, additional customs duties, import taxes, or local charges may apply.
Customers are responsible for any customs fees, taxes, or charges imposed by local authorities unless otherwise stated.
Fayrella is not responsible for delays caused by customs processing.
24. Accurate Customer Information
You are responsible for providing accurate and complete information when placing an order.
Incorrect or incomplete information, including delivery addresses or contact details, may result in delays, failed delivery, or additional charges.
If you notice an error after placing your order, please contact our customer support team as soon as possible.
25. Colours
We make every effort to display product colours as accurately as possible.
However, colours may vary slightly depending on your device screen, display settings, lighting conditions, and other factors.
Fayrella cannot guarantee that your device will display colours exactly as they appear in real life.
26. Packaging
Fayrella takes care to package products securely to help ensure they arrive safely.
Packaging methods may vary depending on the product type, delivery location, and shipping requirements.
27. Shipping and Delivery
Fayrella works with trusted delivery partners to send your orders safely and efficiently.
Delivery times may vary depending on your location, shipping method, product availability, and external circumstances.
Estimated delivery times are provided as guidance only and are not guaranteed delivery dates.
Please ensure that your delivery information is correct. Fayrella is not responsible for delays caused by incorrect customer information.
28. Ownership and Risk of Loss
Ownership of products remains with Fayrella until payment has been received in full.
Risk of loss or damage transfers according to applicable consumer protection laws and delivery regulations.
29. Warranty and Return of Products
Fayrella aims to provide high-quality products and carefully checks items before dispatch.
If you receive a defective, damaged, or incorrect item, please contact our customer support team as soon as possible with your order details.
Your statutory consumer rights remain unaffected. For more information regarding returns and refunds, please review our Returns & Refunds Policy.
Product Conformity
Products supplied by Fayrella should:
- Match the description provided on our website.
- Be of satisfactory quality and suitable for normal use.
- Arrive in acceptable condition.
- Meet applicable consumer protection requirements.
30. Right of Withdrawal
Customers located in regions where statutory cancellation rights apply may have the right to withdraw from a purchase within the legally required timeframe.
To request a withdrawal, please contact Fayrella customer support with your order details and your withdrawal request.
Products must generally be returned in unused, original condition with all packaging and tags included.
Certain products may not qualify for withdrawal where permitted by law, including items that cannot be returned for hygiene reasons after opening or use.
31. Contact Us
If you have any questions regarding these Terms & Conditions, please contact Fayrella using the information below.
Business Information
Store Name: Fayrella
Company Name: Fayrella LTD
Email: support@fayrella.com
Address: Westfield London,Ariel Way,London,W12 7GF,United Kingdom
Business Hours: Monday to Friday,9:00 AM to 9:00 PM
Thank you for choosing Fayrella. By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.