Terms & Conditions
Last updated: 11 September 2026
Contents
- Scope
- Definitions
- Age requirements and acceptance
- Updates to these terms
- Events beyond our control
- Limitation of liability
- Assignment
- Entire agreement; no waiver
- Indemnification
- Applicable law and dispute resolution
- Copyright infringement
- Business transfers
- Contact
- Representations
- Restrictions on use
- Restriction of access and termination
- Intellectual property and ownership
- Third-party links and resources
- Reviews, comments and submissions
- Price and payment
- Order process
- Errors
- Colours
- Packaging
- Delivery information
- Ownership and risk of loss
- Warranty and returns
- Right to cancel
1. Scope
These Terms & Conditions form the agreement between you and Fayrella LTD regarding your use of our website, services and products.
By accessing our website, browsing our products, creating an account or placing an order, you agree to be bound by these terms.
They apply to everyone who uses our services — website visitors, registered users and customers.
Please read them before ordering. If you don't agree with any part, please discontinue using our services.
Nothing in these terms affects your statutory rights as a consumer.
2. Definitions
"Fayrella", "we", "us" or "our" — Fayrella LTD, the company operating this website.
"Website" — the Fayrella online store and any related pages or services operated by us.
"Services" — our website, customer support, online shopping services, communications and any other services we provide.
"Products" — the clothing, activewear, accessories and other items available through our website.
"Agreement" — these terms together with any applicable policies published on our website.
"Force majeure" — events outside our reasonable control that prevent or delay us from fulfilling our obligations.
3. Age requirements and acceptance
You must be at least 18 years old to place an order, or use our services with the permission of a parent or legal guardian.
By purchasing from us, you confirm that you've read these terms, that the information you provide is accurate and complete, and that you'll use our services in accordance with applicable law.
Please also review our Privacy Policy.
4. Updates to these terms
We may update these terms to reflect changes in our services, legal requirements or business practices.
The current version is always published on this page with the date above.
Changes don't apply retroactively to orders we've already accepted. The terms that apply to your purchase are those in force when you placed the order.
5. Events beyond our control
We're not responsible for delays or failures caused by events outside our reasonable control, including natural disasters, extreme weather, courier or transport disruption, government restrictions, labour action and technical failures.
During such events we'll make reasonable efforts to continue providing our services and fulfil our obligations as soon as possible.
Nothing in this section removes statutory rights relating to delayed or failed delivery.
6. Limitation of liability
To the maximum extent permitted by law, we're not responsible for losses caused by circumstances beyond our reasonable control.
We're not liable for indirect losses, including loss of profits, business opportunities, expected savings or other consequential damages.
Our total liability relating to any product is limited to the purchase price paid for that product.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, for breach of your statutory rights under the Consumer Rights Act 2015, or for anything else that cannot lawfully be excluded.
Our products are supplied for personal and domestic use. Where it may lawfully be excluded, we're not responsible for business losses.
7. Assignment
You may not transfer or assign your rights or obligations under these terms without our prior written approval.
We may transfer or assign our rights and obligations as part of a business transfer, merger, acquisition or other corporate transaction.
8. Entire agreement; no waiver
These terms, together with our Privacy Policy, Delivery Policy and Returns Policy, represent the complete agreement between you and Fayrella regarding your use of our services.
If any part is found invalid or unenforceable, the remaining provisions continue to apply.
If we don't immediately enforce a right under these terms, that doesn't mean we waive it.
9. Indemnification
To the extent permitted by law, you agree to indemnify Fayrella LTD, its employees, partners, suppliers and representatives against reasonable claims, losses and expenses arising from your misuse of our website or services, your breach of these terms, your violation of applicable law or third-party rights, or content you submit through our services.
10. Applicable law and dispute resolution
Customer support and complaints. If you have a question, concern or complaint, contact us first at support@fayrella.com. We respond within one working day and aim to resolve complaints within 14 days.
Alternative dispute resolution. Where we can't resolve a complaint to your satisfaction, you may be able to refer it to an alternative dispute resolution provider. We are not currently a member of an ADR scheme.
That doesn't affect your right to bring a claim through the courts, or to seek free advice from Citizens Advice (citizensadvice.org.uk, 0808 223 1133).
Governing law. These terms and any contract made through our website are governed by the laws of England and Wales, and disputes will be brought before the courts of England and Wales.
If you live in Scotland or Northern Ireland, you may also bring proceedings in your own jurisdiction.
Nothing in these terms limits any mandatory consumer protection available to you under UK law.
11. Copyright infringement
We respect intellectual property rights and expect our customers to do the same.
If you believe content on our website infringes your copyright, contact us at support@fayrella.com with details of the material, where it appears and the basis of your claim. We'll review it and remove infringing content where appropriate.
12. Business transfers
If Fayrella is involved in a merger, acquisition, restructuring or sale of assets, your information and the contracts we hold with you may transfer as part of that transaction.
Any transferee will be bound by the obligations in these terms in respect of orders already accepted.
13. Contact
| Store name | Fayrella |
| Company name | Fayrella LTD |
| Business address | Dewsbury Road, Leeds LS11 8LU, United Kingdom |
| support@fayrella.com | |
| Phone | +44 113 229 1234 |
| Customer service | Monday to Friday, 9:00 am–9:00 pm UK time |
| Response time | Within one working day |
Saturday, Sunday and bank holidays: closed.
Our store runs on a third-party e-commerce platform. The purchase contract is between you and Fayrella LTD.
14. Representations
You confirm that the information you provide is accurate, current and complete, and that you'll update it promptly if it changes.
An account isn't required — guest checkout is available. If you create one, keeping your login details secure is your responsibility, as is activity under the account.
15. Restrictions on use
You may use the website for lawful purposes only.
You must not use it to violate any law or regulation, infringe intellectual property rights, harass, abuse or defame anyone, submit false or misleading information, transmit viruses or malicious code, collect or track others' personal information, send spam or phishing messages, scrape or crawl the site, or interfere with its security features.
16. Restriction of access and termination
Where we reasonably believe these terms have been seriously breached, we may restrict or terminate your access to the website or your account.
Orders already accepted will still be fulfilled, and amounts owed up to that point remain payable.
Sections covering intellectual property, submissions, limitation of liability, indemnification, governing law and privacy survive termination.
17. Intellectual property and ownership
All content on this website — the Fayrella name, logo, product photography, graphics, text and site design — belongs to Fayrella LTD or its licensors and is protected by intellectual property law.
These terms permit personal, non-commercial use only. Reproducing, distributing, modifying or commercially exploiting the content requires our written permission.
18. Third-party links and resources
Our website may link to sites and services operated by third parties. We don't control them and aren't responsible for their content, accuracy or practices.
We recommend reviewing the relevant terms before using a third-party service.
Complaints about third-party products go directly to that party.
19. Reviews, comments and submissions
You retain ownership of what you submit. By sending us reviews, photographs, comments or suggestions, you grant us a non-exclusive, royalty-free licence to use, edit, publish and display that material.
Your content must be your own or shared with permission, based on genuine experience, and must not be unlawful, misleading, defamatory or infringing. You confirm that you've disclosed any compensation or incentive received in connection with a review.
We may remove content that breaches these terms.
20. Price and payment
All prices are shown in pounds sterling and include VAT at 20%. The total displayed at checkout is the total you pay — no duties, no handling fees, and nothing collected on delivery.
The price that applies is the one shown when you place your order, as confirmed in your order confirmation. Later price changes don't affect orders we've already accepted.
Where a price is reduced, any "was" price shown is a price at which the item was genuinely offered for a reasonable period.
Payment is taken when you place your order, using the methods shown at checkout. Payments are processed by a PCI-DSS compliant provider, and we don't store your complete card details.
Please never send full card numbers or security codes by email. We will never ask you to.
If a payment is declined or reversed, we may cancel the order.
21. Order process
Submitting an order is an offer to buy. You'll receive an automated acknowledgement confirming we've received it — that isn't acceptance.
The contract is formed when we confirm that your order has been dispatched.
We may decline or cancel an order where the item is unavailable, payment can't be authorised, we've identified an obvious pricing or description error, or we reasonably suspect fraud. Where payment has been taken and we cancel, we refund in full.
Cancelling before dispatch is free of charge. Email us with your order number as soon as you can.
22. Errors
Our website may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, delivery charges or availability.
We may correct such errors and change, update or cancel affected orders, including after you've placed one. Where we cancel for this reason, we refund in full.
Obvious pricing errors aren't binding on us. Where one affects your order, we'll contact you and you may proceed at the corrected price or cancel for a full refund.
23. Colours
We make reasonable efforts to display colours accurately.
Colour appearance varies with your screen, device settings and lighting, and dye lots can differ slightly between production batches. Minor variation isn't a fault — but if a garment is materially different from how it was described, that's covered by section 27.
24. Packaging
Products are packed to protect them in transit. Packaging may vary from images shown, and we may change packaging without notice.
Where an item arrives damaged, keep the outer packaging until your claim is resolved — it helps us pursue the courier.
25. Delivery information
Processing and delivery timeframes are set out in our Delivery Policy, which forms part of these terms.
Delivery estimates may be affected by courier disruption, severe weather, bank holidays and exceptionally busy periods.
Unless a different period has been agreed, we deliver without undue delay and within 30 days. Where we can't, we'll contact you and you may cancel without penalty; we refund within 14 days of cancellation.
26. Ownership and risk of loss
Risk of loss or damage remains with us until the goods come into your physical possession — or that of someone you've identified to receive them. It doesn't pass when we hand the parcel to a courier.
Ownership passes to you once we've received payment in full.
If your order arrives damaged or doesn't arrive at all, contact us and we'll open the investigation with the courier ourselves.
27. Warranty and returns
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.
Where they aren't, you have a 30-day right to reject for a full refund. After 30 days you may ask for a repair or replacement; where that fails or isn't possible, you may claim a price reduction or a final right to reject.
These rights apply for up to six years from purchase in England and Wales.
Contact us at support@fayrella.com within 30 days of delivery with your order number and photographs. You choose a replacement or a full refund, and we cover the return postage.
What isn't a fault: normal wear, pilling from friction at high-contact points, colour transfer from unwashed dark garments, and damage caused by washing against the care label.
Technical and activewear fabrics — moisture-wicking, compression and performance textiles — should be washed without fabric conditioner. Conditioner coats the fibres and permanently reduces wicking performance, and damage caused that way isn't a manufacturing fault. The care label on each garment states what applies.
Any manufacturer's guarantee is additional protection and never replaces these rights.
28. Right to cancel
As a consumer you have a statutory right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, beginning the day after you receive the goods.
We voluntarily extend this to 30 days. No reason is required.
This right applies to sale items on exactly the same terms as full-price ones.
How to cancel
- Email support@fayrella.com with your order number, or use the model form below
- We reply within one working day with the return address and a reference
- Send the goods back within 14 days of telling us
Condition of the goods
You may examine and try on an item as you would in a shop. Trying a garment on over your own clothing is expected and doesn't affect your right to cancel.
Where handling goes beyond that — wearing an item outdoors, removing tags, or washing it — the value may be reduced, and we may make a proportionate deduction. We won't refuse the return on that basis.
When the right doesn't apply
- Items made to your specification or personalised
- Sealed items that can't be returned for hygiene reasons once the seal is broken — this covers underwear, swimwear and similar garments supplied with a hygiene strip or seal
An exclusion applies only where we've stated it on the product page before you buy. Removing a hygiene seal ends the right to cancel for that item, so please try the garment on over your own underwear before removing it.
Refunds
We refund the full amount — including the standard delivery cost — within 14 days of receiving the goods back, or of you providing evidence they were sent.
Refunds go to the payment method used for the original purchase.
Return postage is yours where you've changed your mind; ours where the item is faulty, damaged or incorrectly supplied.
Model cancellation form
Complete this only if you wish to exercise your statutory right to cancel. An email works just as well.
To: Fayrella LTD, Dewsbury Road, Leeds LS11 8LU, United Kingdom support@fayrella.com
I hereby give notice that I cancel my contract of sale for the following goods:
________________________________________
Ordered on: ______________ Received on: ______________ Order number: ______________
Consumer's name: ______________________ Consumer's address: ______________________
Signature: ______________________ (only if sent on paper)
Date: ______________
Fayrella LTD
Business address: Dewsbury Road, Leeds LS11 8LU, United Kingdom
Email: support@fayrella.com
Phone: +44 113 229 1234
Customer service hours: Monday to Friday, 9:00 am–9:00 pm UK time
Saturday, Sunday and bank holidays: closed.