Returns Policy

Last Updated Date: August 23, 2026

At Fayrella, we want you to love every purchase. If you are not completely satisfied with your order, our Returns & Refunds Policy explains the process for returns, exchanges, and refunds, including eligibility requirements and important conditions.

Returns & Refunds

1. Fayrella Return Window

You may request a return within 30 days from the date you receive your order.

• Return requests must be submitted within this timeframe.
• Items returned after the return period may not be accepted.

2. Return Eligibility & Exclusions

To be eligible for a return, items must meet the following requirements:

• Items must be unused, unworn, unwashed, and in their original condition.
• All original tags, packaging, and accessories must be included.
• A valid proof of purchase must be provided.

The following items may not be eligible for return:

• Items marked as final sale.
• Gift cards or promotional items.
• Items returned outside the return period.
• Items that show signs of use, washing, or damage.

3. Quality Defect Exclusions

If you believe your item has a quality issue, please contact our customer support team within 7 days of receiving your order.

The following are generally not considered quality defects:

• Slight colour differences caused by lighting or screen settings.
• Minor measurement variations within a reasonable range.
• Normal wear and tear from use.

4. Exchange Policy

We are happy to offer exchanges for different sizes, colours, or available items.

• Exchange requests must meet the same return conditions.
• If the replacement item is unavailable, a refund will be issued.

5. Refund

• Once we receive and inspect your return, we will confirm whether your refund has been approved.
• Approved refunds are usually processed within 7–10 business days.
• Refunds will be issued to the original payment method.
• Original shipping fees may not be refundable unless the return is caused by our error or a defective item.

6. Can I Return or Exchange an Item Without a Receipt?

A receipt or proof of purchase is required for all returns and exchanges.

Returns or exchanges without valid order information may not be accepted.

7. Return Shipping Fee

• Customers are responsible for return shipping costs unless the return is due to our error or a quality issue.
• Return shipping fees are generally non-refundable.
• We recommend using a tracked shipping service for returned parcels.

Return Process & Tracking

1. How Do I Initiate a Return?

To start a return, please contact Fayrella customer support within the return period.

Please provide your order number, the item you wish to return, and the reason for your request. Our team will guide you through the return process.

2. Check Your Return Status

Once your return has been shipped, you may receive confirmation updates. You can contact our support team at any time for assistance with your return status.

3. What If I Made a Mistake Shipping My Return?

If you sent the wrong item or used incorrect return information, please contact us immediately.

We will do our best to assist and resolve the issue.

International returns may be accepted; however, customers are responsible for return shipping costs unless the issue was caused by Fayrella.

• Customs duties, taxes, and original delivery charges may not be refundable.
• Refund processing times may vary depending on your payment provider and location.

Need More Help?

If you have any questions regarding returns, refunds, or exchanges, our customer support team is here to help.

Business Information

Store Name: Fayrella

Company Name: Fayrella LTD

Email: support@fayrella.com

Address: Westfield London,Ariel Way,London,W12 7GF,United Kingdom

Business Hours: Monday to Friday,9:00 AM to 9:00 PM

Thank you for shopping with Fayrella. We appreciate your trust and are committed to providing a smooth and reliable customer experience.