Privacy Policy
Last Updated Date: August 23, 2026
Welcome to Fayrella. We are committed to protecting your privacy and keeping your personal information safe. This Privacy Policy explains how Fayrella LTD collects, uses, stores, and protects your information when you visit our website, purchase our products, or use our services.
This Policy explains the types of personal information we collect, why we collect it, how we use it, and the choices and rights available to you regarding your information.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described here.
Table of Contents
- Personal Information We Collect
- Cookies and Other Tracking Technologies
- How We Use Your Personal Information
- Sharing Your Personal Information
- How We Protect Your Personal Information
- How Long We Keep Your Personal Information
- Your Privacy Rights and Choices
- Third-Party Websites
- Children’s Information
- Contact Us
1. Personal Information We Collect
Fayrella collects personal information that you provide when you interact with our website, place an order, create an account, contact our support team, subscribe to updates, or participate in promotional activities.
Personal information may include information that identifies you directly or can reasonably be linked to you.
Information You Provide To Us
When you use our services, we may collect the following information:
- Your name and contact details
- Email address and telephone number
- Billing and delivery address
- Payment and transaction details
- Order history and product preferences
- Messages or information shared with our customer support team
Account Registration
When you create an account with Fayrella, we may collect information such as your name, email address, telephone number, and account details required to provide our services.
Order Information
When you place an order with Fayrella, we collect information required to process and deliver your purchase, including your name, delivery address, contact information, and payment details.
Customer Support
When you contact our customer support team, we may collect records of your communication, including emails, messages, and any additional information you choose to provide.
Newsletter and Marketing Updates
If you choose to subscribe to Fayrella updates, we may collect your email address or other contact details to send information about new collections, offers, and brand updates.
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including browser type, device information, IP address, pages visited, and website usage data to improve our services and customer experience.
2. Cookies and Other Tracking Technologies
Fayrella and our trusted service providers may use cookies and similar tracking technologies to improve your browsing experience, understand website usage, and provide personalised services.
Cookies help us to:
- Remember your preferences and settings
- Understand how visitors use our website
- Improve website performance and functionality
- Provide relevant product recommendations and marketing communications
You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain features and functions of our website.
3. How We Use Your Personal Information
Fayrella uses your personal information for the following purposes:
- To process and fulfil your orders
- To arrange delivery and provide order updates
- To provide customer support and respond to enquiries
- To improve our products, website, and shopping experience
- To send updates, offers, and marketing communications where you have given permission
- To prevent fraud, misuse, and security risks
- To comply with legal and regulatory requirements
Providing Our Services
We use your information to provide the services you request, including processing payments, preparing orders, arranging delivery, and assisting with customer enquiries.
Customer Communication
We may contact you regarding your orders, account activity, service updates, or important information relating to your purchases.
Marketing Communications
With your consent, we may send you information about Fayrella collections, special offers, promotions, and updates. You can unsubscribe from marketing communications at any time.
Improving Our Services
We may analyse customer interactions and website usage to improve our products, website functionality, and overall shopping experience.
4. Sharing Your Personal Information
Fayrella respects your privacy and only shares your personal information when necessary to provide our services or comply with legal obligations.
Service Providers
We may share information with trusted third-party providers who help us operate our business, including:
- Payment processing providers
- Delivery and courier services
- Website hosting and technology providers
- Analytics and customer support services
These service providers are required to protect your information and only use it for the services they provide to Fayrella.
Legal Requirements
We may disclose your information if required by law, legal processes, government requests, or to protect the rights, safety, and security of Fayrella, our customers, or others.
Business Transactions
If Fayrella becomes involved in a business transfer, merger, acquisition, or restructuring, your information may be transferred as part of that process while continuing to receive appropriate protection.
5. How We Protect Your Personal Information
Fayrella takes reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure.
We use appropriate security practices designed to maintain the confidentiality and integrity of your information.
While we take steps to protect your personal data, no online system can guarantee complete security. We encourage you to keep your account details and passwords confidential.
6. How Long We Keep Your Personal Information
Fayrella keeps your personal information only for as long as necessary to provide our services, fulfil legal obligations, resolve disputes, and maintain business records.
When your information is no longer required, we will securely remove or anonymise it where appropriate.
7. Your Privacy Rights and Choices
Depending on your location and applicable laws, you may have certain rights regarding your personal information.
- The right to access your personal information
- The right to request corrections or updates
- The right to request deletion of your information
- The right to restrict or object to certain processing activities
- The right to withdraw marketing consent
- The right to request a copy of your personal data
To exercise your privacy rights, please contact Fayrella using the contact details provided in the Contact Us section.
8. Third-Party Websites
Our website may contain links to third-party websites, applications, or services that are not operated by Fayrella.
Please note that this Privacy Policy does not apply to external websites. We recommend reviewing the privacy policies of any third-party websites you visit, as we are not responsible for their privacy practices, content, or security.
9. Children’s Information
Fayrella’s services are not intended for children below the applicable legal age. We do not knowingly collect personal information from children.
If you believe that a child has provided personal information to us without appropriate consent, please contact us. We will take reasonable steps to review and remove such information where required.
10. Changes to This Privacy Policy
Fayrella may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
Any updates will be published on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how Fayrella handles your personal information, please contact us using the details below.
Business Information
Store Name: Fayrella
Company Name: Fayrella LTD
Email: support@fayrella.com
Address: Westfield London,Ariel Way,London,W12 7GF,United Kingdom
Business Hours: Monday to Friday,9:00 AM to 9:00 PM
Thank you for trusting Fayrella. We are committed to protecting your privacy and providing a safe, secure, and enjoyable shopping experience.