Delivery Policy
Last Updated Date: August 23, 2026
At Fayrella, we aim to provide a smooth and reliable delivery experience for every customer. This Delivery Policy explains how we process, dispatch, and deliver your orders, including estimated delivery times and important shipping information.
1. Order Processing Time
Once your order has been successfully placed, our team will begin preparing your items for dispatch.
- Orders are usually processed within 1–3 business days.
- Orders placed during weekends or public holidays will be processed on the next available business day.
- You will receive a confirmation email once your order has been dispatched.
2. Delivery Times
Delivery times may vary depending on your location, shipping method, and external factors such as courier delays or customs processing.
Estimated delivery times will be provided during checkout or within your order confirmation details.
Please note that delivery times are estimates and are not guaranteed. Occasionally, unexpected delays may occur due to circumstances outside of our control.
3. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a dispatch confirmation email containing your tracking information where available.
You can use the tracking details provided to follow the progress of your delivery.
If you have not received your tracking information within the expected timeframe, please contact our customer support team.
4. Delivery Address Information
Please ensure that all delivery details provided during checkout are accurate and complete.
Fayrella is not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete delivery information provided by the customer.
If you notice an error in your delivery address after placing your order, please contact us as soon as possible. We will try our best to assist you before your order is dispatched.
5. Customs, Duties and Taxes
For international orders, customs duties, import taxes, or additional charges may apply depending on your country’s regulations.
Any customs fees or taxes charged by local authorities are the responsibility of the customer.
6. Delayed or Lost Deliveries
While we work with reliable delivery partners, delays may occasionally happen due to weather conditions, courier issues, customs processing, or other unexpected circumstances.
If your order has not arrived within the expected delivery timeframe, please contact Fayrella customer support and we will assist you in investigating the issue.
7. Incorrect or Damaged Deliveries
If you receive an incorrect, damaged, or faulty item, please contact us as soon as possible with your order details and supporting information.
Our team will review your request and provide assistance according to our Returns Policy.
8. Order Changes After Purchase
We process orders quickly to ensure timely delivery. If you need to update your delivery details or make changes to your order, please contact us immediately.
Once an order has been dispatched, we may not be able to make changes.
9. Contact Us
If you have any questions regarding delivery, shipping updates, or your order status, please contact our customer support team.
Business Information
Store Name: Fayrella
Company Name: Fayrella LTD
Email: support@fayrella.com
Address: Westfield London,Ariel Way,London, W12 7GF,United Kingdom
Business Hours: Monday to Friday, 9:00 AM to 9:00 PM
Thank you for choosing Fayrella. We are committed to providing a reliable delivery experience and ensuring your order reaches you safely and efficiently.